Terms of service

Effective Date: July 2026

These Terms of Service ("Terms") govern your use of the website https://petalora.myshopify.com/ and the services provided by Petalora ("we," "us," or "our"). By accessing or using our Site, you agree to these Terms.

1. Business Information

Store Name: Petalora
Business Address: 9 Park Terrace, Gerlan, LL57 5DE, United Kingdom
Phone: +44 7568 735190
Email: petalora@gmail.com

2. Eligibility

By using this Site, you confirm that you are at least 18 years old or using the Site under the supervision of a parent or legal guardian.

3. Use of the Website

You agree to use this Site only for lawful purposes and in accordance with these Terms. You must not misuse the Site or attempt to interfere with its normal operation.

4. Products and Orders

All products are subject to availability and seasonality. As flowers are natural products, actual arrangements may vary slightly in colour, shape and stem from the images shown. We reserve the right to substitute flowers of equal or greater value to maintain freshness and quality.

5. Pricing and Currency

All prices are listed in GBP (British Pounds). Prices may change without notice. The price charged will be the one displayed at checkout.

6. Payment Methods

We accept the following payment methods: Credit and debit cards via Shopify Payments, PayPal, Apple Pay, Google Pay and Shop Pay. Orders will not be processed until payment is successfully completed.

7. Delivery

Order cut-off time: 2:00 PM. Preparation: same or next business day. Delivery: 1–3 business days. Delivery cost: Free within the United Kingdom. Delivery times are estimates and may vary due to external factors beyond our control.

8. Freshness, Returns and Refunds

As flowers are perishable, returns are handled under our Freshness Guarantee. Please see our Return & Refund Policy for full details.

9. Intellectual Property

All content on this Site, including text, images, logos, and graphics, is the property of Petalora or its licensors and is protected by applicable laws.

10. Limitation of Liability

To the fullest extent permitted by law, Petalora shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our Site or products.

11. Privacy

Your use of the Site is also governed by our Privacy Policy.

12. Changes to These Terms

We may update these Terms at any time. Updates will be posted on this page with a revised effective date.

13. Governing Law

These Terms are governed by the laws of England and Wales.

14. Contact Information

If you have any questions about these Terms, please contact us:
9 Park Terrace, Gerlan, LL57 5DE, United Kingdom
Phone: +44 7568 735190
Email: petalora@gmail.com